Front Desk Receptionist

Please email your resume to LBrown@TheLashLounge.com

EXPERIENCE:

· Sales experience

· Membership Sales: 1 year+ (Preferred)

· Schedule management

· Customer Service; 1 year+ in the spa industry (Preferred)

REQUIRED SKILLS AND QUALIFICATIONS:

· Sales experience is required

· Ability to connect clients to memberships, services, and retail products

· Ability to manage schedules for stylists and clients

· Strong critical thinking

· Ability to multitask efficiently

· Positive, upbeat attitude

· Must be a team player and work well in a team player environment

· Strong verbal and written communication skills

· Smart and savvy with solid math and computer skills, confident in handling cash

· 2 Years or more in Front Desk Sales, preferably in Salon/Spa or Membership businesses

· Must have reliable transportation

· Exceptional Customer Service Skills

· At least 2 Years in College

· Must be 18 years or older

Previous Sales experience is required. Booking-based programs are a plus!

RESPONSIBILITIES:

• Greet guests warmly upon arrival and check them in efficiently.
• Manage reservations, including modifications and cancellations.
• Maintain a clean and organized front desk area.
• Process payments accurately and sell memberships using our proven sales system and scripts.
• Answer phone calls, instant messages, and update social media sites.
• Lead management - reaching out to warm/hot leads and follow-up communication.
• Providing outstanding Customer Service and Member Management.
• Promoting the benefits of memberships to guests while driving member retention.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
• Opening and closing the salon and ensuring the cleanliness of all areas.